followme2RUSSIA is a full-service ground operator offering a comprehensive range of high quality products throughout Russia and some of its neighbouring countries. The company is a fully owned subsidiary of followme2 Ltd (previously ECCO Tours Ltd), based in London UK. followme2 Ltd is a member of ABTA in the UK, and is a full member of the Russo-British Chamber of Commerce. followme2RUSSIA ‘s consultants all know their way around the special conditions for travelling in Russia, and are happy to assist with any particular request. “Curated Freedom for Travel in Russia” is our new and unique approach to travel. We see ourselves as the curators of a fabulous collection of destinations, and our twenty years of experience in the industry gives travellers the freedom they need to feel confident about their choices. followme2 Ltd has a very ethical work practice and enjoys an excellent reputation with Suppliers and its valued Clients.
TAKE THE NECESSARY PRECAUTIONS!
We believe that it is essential to the enjoyment of your holiday that you take out travel insurance prior to your departure. It is your responsibility to ensure that you and all members of your party have adequate and appropriate insurance which should include cover for cancellation or curtailment of your trip, travel disruption and delays, loss of baggage or personal effects and must include cover for medical treatment or repatriation in the event of serious illness.
followme2RUSSIA is fully covered for both public liability and professional indemnity with territorial limits being anywhere in the world. This insurance has been arranged with Vantage Insurance Services Limited. Vantage Insurance Services Limited (VISL) is a leading, privately owned, independent Insurance Broker and Underwriting Agent providing insurance solutions to a wide range of customers including tour operators and travel agents.
followme2RUSSIA make providing you with financial peace of mind a priority, therefore we have made sure we hold all the international accreditation's necessary to ensure your investment is safe with us. followme2RUSSIA is a wholly owned subsidiary of Followme2 Limited. For further information and specific membership numbers, please see the details below.
We are proud to work closely with a number of highly respected travel companies and tour operators who appreciate the high standards of service we provide on the ground, and all that we do to ensure their clients will have a memorable and enjoyable holiday whilst in our care. We have various conditions depending on which type of holiday you take, but your overall booking conditions will be governed by the terms of the tour operator you choose to book through.
IT (Inspirational Technology)
We have invested significantly into IT development since Day 1. We’ve built our own b2b website which provides our clients with product information, availability and reservations, and crucially, a unique flexible pricing capability allowing users to set commission rates and selling prices. XML links have been established with principal clients and suppliers giving direct access to the company’s vast amount of inventory via their own systems.
Our IT systems and support are second to none. We have long been used to dealing with large clients who have the highest of expectations when it comes to making the booking process seamless - expectations that we pride ourselves on always being able to match and challenging ourselves to exceed.
We believe that by far one of the most valuable ways we can assist our clients is by offering expert training - allowing them to stay ‘Ahead of the Game’ when they are serving theirs. To this end we have invested significantly in this area for quite some time.
For many years we have been running overseas training events and travel academies in partnership with our hotelier, ground suppliers and airline friends. These events are extremely popular, as they provide agents with the opportunity to increase their knowledge of the country and for a selection of key suppliers to present their products to frontline sales staff on home ground.
These events allow the agents to gain knowledge and an understanding of the region which would be unequalled if they did not visit the region. The training is intense and all agents are provided with a workbook to aid their learning and for future reference. We do our best to ensure that the trip is fun and memorable as well as an invaluable learning experience. To make sure both objectives happen four hour sleeps are not uncommon!